A regular meeting of the Clinician’s School, which has been practiced by the Department of General Medicine in Semey, took place. Today’s theme of the School was fundamentally different from the meetings devoted to clinical nosologies encountered in the practice of a primary health care physician. The meeting was held by interns of the 605th GP group of the English department under the guidance of the head. Department, Doctor of Medical Sciences, Professor Dyusupova A. A. and candidate of medical sciences, associate professor Belyaeva T. M. within the discipline “Specific communication skills”. A rather difficult, from a psychological point of view, topic has been chosen, concerning the issues of communicating “bad news” to seriously ill patients and their relatives.
Undoubtedly, communication skills are a necessary tool in the work of a medical practitioner. Unfortunately, in the practice of any doctor there are such moments when he is forced to inform the patient of a disappointing diagnosis, an unfavorable prognosis. Competently built communication between such persons as “doctor-patient”, “doctor-patient relative”, “doctor-doctor”, “doctor-nurse” not only helps to increase the satisfaction of the doctor and patient with the results of the consultation, but also, as note many researchers, allows you to avoid complaints from patients in the future. Interns of group 605 GP Zhumagazhieva N., Muratbaeva A. Muratova A., Omirzhanova K., Orazgeldi Kh., Samataeva A. and Toleubekova M. presented a model of communication between a doctor and a patient, the purpose of which was to inform the patient about a malignant tumor of the pancreas glands with liver metastasis. In this presentation, in addition to the main steps of the SPIKES protocol for reporting “bad news”, the emphasis was also on support, as well as recognition of the rights of the patient and his relatives to express any emotions. The latter is a frequent occurrence in the communication of unfavorable news to the patient.
The interns expressed their gratitude to the Department of General Medical Practice in Semey for the knowledge gained and the opportunity to reveal one of the most important aspects of communication skills and highlight the importance of the right approach in communicating with the patient, which is certainly an integral part of the doctor’s activity!